## Case Study

### Reid health boosts efficiency across the entire care team

Abridge Customer Story - Reid Health from Abridge on Vimeo

Playing in picture-in-picture

**Overview**  
**# of Clinicians:** 300  
**Headquarters:** Indiana  
At Reid Health, friends, family, and neighbors take care of friends, family, and neighbors. To reduce the burden and distraction of repetitive administrative tasks for clinicians and improve the patient experience, Reid chose Abridge as its enterprise-wide solution for clinical documentation. Abridge has already been used by some clinicians across Reid for six months, and the results have been dramatic.

## Impact  
WITH ABRIDGE, CARE TEAMS AT REID HEALTH HAVE SEEN:

### 87%  
decrease in patient call turnaround time

### 60%  
decrease in after-hours documentation

### 86%  
reduction in note-writing effort

## Clinician Stories

“I’ve used Abridge in three different South Asian dialects, and they’re all seamless and perfect. I can practice the way I’m used to because the product adapts to me and my needs."  
**Dr. Annuradha Bhandari**  
*Family Medicine*

“I try to use Abridge with every patient, and the impact is it's improved my quality. I feel closer to the patient in the exam room.”  
**Dr. Daniel Wegg**  
*Family Medicine*

“Abridge allows me to put the computer aside during the office visit and interact with my patients. It gives me a more thorough note. It's a win-win."  
**Dr. Janet Meckley**  
*Family Medicine*

## Vision

**From Muhammad Siddiqui, Vice President/Chief Information Officer**  
Abridge has been a game-changer for our hospital and community. We’ve seen significant improvements in the quality of clinical notes, and patients feel more focused attention during visits as Abridge shifts the focus from the computer back to them. What is even more impressive is that Abridge is expanding access to care. The freed-up time has increased efficiency for the entire care team to where we've dropped responses to patient calls down to seconds.

Looking ahead, our goal is to deploy Abridge across our nursing staff. Nurses, like physicians, spend a substantial amount of time on documentation. Mitigating time on the keyboard will improve nursing efficiency and allow for more patient interaction.

You don’t have to be at a massive, urban healthcare system to have access to AI technology that makes a meaningful difference in the lives of clinicians and their patients.